MESSAGES
Every conversation. One inbox.
DMs, comments, mentions — from every platform, in one place. Nia reads the context, drafts the reply, and keeps you from drowning in notifications.
Stop living in 14 different inboxes
Every platform has its own notification system, its own inbox, its own quirks. Socella pulls them all into one unified view — so you can respond faster and never miss a message that matters.
What Socella manages
Direct messages
Instagram DMs, Twitter DMs, LinkedIn messages, Facebook Messenger, TikTok DMs — all in one feed. Filter by platform, status, or urgency.
Comments
Post comments across every platform, surfaced and prioritised. Nia flags questions, complaints, and high-engagement comments that need a response.
Mentions and tags
Someone tagged you or mentioned your brand? Nia catches it — even when you're not watching every account.
Story replies
Instagram and Facebook story replies land in your inbox too. No more missing the conversations your stories are starting.
Nia in your inbox
AI-drafted replies
Nia reads each message in context — who sent it, what they said, your brand voice — and drafts a reply. You review, edit, or approve in one click.
Tone-matched responses
Customer complaint? She writes calm and professional. Excited fan? She matches the energy. Nia adjusts tone to fit the conversation automatically.
Smart prioritisation
Not every message is equal. Nia surfaces potential leads, urgent complaints, and high-value conversations at the top — so you focus where it counts.
Saved replies and shortcuts
Build a library of approved responses for common questions. Nia suggests the right one and personalises it for the specific conversation.
How it works
1. Connect your platforms
Link your social accounts and your entire inbox consolidates automatically — no setup beyond that.
2. Nia reads and drafts
For every incoming message, Nia drafts a context-aware reply in your brand voice and queues it for your approval.
3. Review and send
Approve as-is, edit, or write your own. Once approved, replies go out instantly — or schedule them if timing matters.
4. Track response times
See how fast your team is responding across platforms and flag any conversations that have gone too long without a reply.
Works across all your platforms
Instagram · TikTok · LinkedIn · X (Twitter) · Facebook · Threads · WhatsApp · Telegram · Discord
Your audience is talking. Are you keeping up?
Connect your platforms and let Nia help you stay in every conversation.