HELP CENTRE
Get the help you need, fast.
Step-by-step guides, FAQs, and troubleshooting for every part of Socella. Can't find what you need? Our team is one message away.
Getting started
Setting up your account
How to create your Socella account, connect your social media profiles, and complete your brand setup in under 10 minutes.
Briefing Nia for the first time
How to write a brand brief that helps Nia understand your voice, audience, and goals — so her content hits right from day one.
Connecting your platforms
Step-by-step guides for connecting Instagram, TikTok, LinkedIn, X, Facebook, and every other supported platform.
Your first content calendar
How to generate, review, and approve your first month of content — from first brief to scheduled posts.
Features
Content creation
How to brief Nia, request variations, edit drafts, and build a content library over time.
Scheduling
How to use the visual calendar, set posting times, enable auto-scheduling, and manage your queue.
Campaigns
How to create a campaign brief, review the campaign plan, and track performance after launch.
Messages and inbox
How to connect your inboxes, review and approve Nia's reply drafts, and manage response workflows.
Analytics
How to read your dashboard, pull platform-specific reports, and export data for clients or stakeholders.
Account and billing
Managing your subscription
How to upgrade, downgrade, or cancel your Socella plan.
Team and client access
How to invite team members, set permissions, and manage multiple brand workspaces.
Still need help?
Our support team is available via email at hello@socella.com and on Instagram DMs @socellahq. We typically respond within a few hours.